Exporters Directory
Contact Center & BPO

Guatemala, the best country to invest in


The largest supply of skilled labor in Central America:Talented youth in Guatemala are proficient in Microsoft, SAP, PHP, PMI, and other technologies. Excellent professionals of world renown in creative, technical, and professional fields, are highly attracted to the median earnings that the sector offers. 

Contact Center

Economic engine in Central America


1% GDP in 2022 

+20 Markets in 2022 

USD 882 Million in Exports in 2022 

50K+ Jobs in 2022 

Why Invest in Contact Center and BPO 


The Contact Center & BPO industry has recently been recognized in key rankings such as Everest Group, Gartner and Tholons Top 100 Outsourcing Destination List. This industry is considered to be one of the sectors with the greatest job creation potential in Guatemala, due to the global expansion in outsourcing services, the geographic and demographic potential of the country, results, and the capacity for growth in companies that currently operate in the country. 

Investment Opportunities 

  • A complete and modern telecommunications infrastructure:Competitive telecommunications costs for fast and swift connectivity through several networks and fiber optics. Over 300 active commercial network operators registered with the competent authority. 
  • 2 million fixed lines 
  • 20 million cell lines 
  • 7 international port operators (IPOs) 
  • Competitive utility rates and office rent prices:The price per kilowatt ranges from US$0.08 for industrial users to US$0.16 for commercial users. Users with a power demand greater than 100 kW can register as large users and negotiate their power contracts. There is a wide range of offices, with rents ranging between US$187 and US$270 per square meter, depending on investors’ needs and requirements. 
  • A deep-rooted culture of service and proximity to major markets:A friendly, efficient, and professional Guatemalan labor force is testimony to the deep-rooted culture of service in our country. Major BPO and ITO firms interested in serving the US end-user markets should consider the strategic location of the country. It offers favorable time zones, accent-neutral English speakers, and talent with a strong affinity for American culture. 

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