The sector creates around 50,000 direct jobs and 120,000 indirect jobs, since it relies on other industries - such as telecommunications, security, food, transportation, infrastructure, and health, among others - for growth and support. It is estimated that every direct job created in the industry leads to the creation of 2.5 indirect jobs.
The Contact Center & BPO sector is considered to be one of the sectors with the greatest job creation potential for Guatemala, due to the trend in outsourcing services worldwide, the potential of the country due to its geographic and demographic characteristics, and the capacity for growth in companies that currently operate here.