About Us

Exporters Directory
Contact Center & BPO Sector

Welcome to the Exporters Directory

In a few steps, you will be able to find a wide range of exportable options in the Contact Center & BPO Sector. Please enter a keyword and category of your interest.

The Sector generates around 48,000 direct jobs and 120,000 indirect jobs, since in order to grow and sustain itself, it needs other industries (telecommunications, security, food, transportation, infrastructure, and health, among others). A multiplicity factor of 2.5 has been calculated, which indicates that for every direct job generated in the industry, 2.5 indirect ones are generated.

EL sector de Contact Center & BPO está identificada como una de las de mayor potencial de generación de empleo para Guatemala, debido al crecimiento de la tercerización de servicios a nivel mundial, el potencial que como país se tiene debido a sus características geográficas, demográficas y a la capacidad de crecimiento que tienen las empresas que operan actualmente.

Advantages of associating with Agexport

As an AGEXPORT member, you will have access to advice from the Commission and other relevant departments, i.e.: regarding market information and trends regarding your export product. Additionally, you can access bimonthly continuous training courses in export processes and support in overcoming obstacles to trade.

You can obtain Institutional discounts for associates and appear in the Directory of exporters. In addition, participation in commercial negotiations of your interest, invitations to trade fairs and promotion of your products and your company with interested foreign businessmen, for the growth of exports.

Benefits of being an associate of the Contact Center & BPO Sector

By being a member of AGEXPORT through the Contact Center & BPO Sector, you can:

Representation.

Access to sector statistics for Guatemala.

Ability to hire graduates of the intensive English training program, Finishing School.

Participation in several work committees for decision-making on strategic pillars and projects.

Participation in sector-exclusive job fairs.

Brand presence in communication materials.

Institutional governance

Members of the Board of Directors of the Sector 2021-2022: Estuardo Ligorría – TELUS International – President; Juan Pereira – Alorica – Vice President; Juan Urruela – Genpact – Secretary; Manuel Gordo – Allied Global – Secretary; Eduardo Castillo – Capgemini – Vocal I; Padhu Rao – [24]7.ai – Vocal II